Refund policy

We have a 7-day return & refund policy, which means you have 7 days after receiving your item to request a return & refund. 

To be eligible for a return & refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return & refund, you can contact us at info@mimotique.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping charges related to returns shall be paid by the customer unless otherwise agreed in writing between the customer and Mimotique.

You can always contact us for any return question at info@mimotique.com

Damages and issues
Please inspect your order immediately upon delivery and notify us within seven (7) days if you believe an item is defective, damaged or incorrect. We may request photographs, videos or additional information to assess the claim. Submission of a claim does not automatically entitle the customer to a refund, replacement or exchange. All claims are subject to inspection and approval by Mimotique.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or contact lenses). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For hygiene reasons, opened or used cosmetic products, beauty products and contact lenses cannot be returned unless a manufacturing defect is confirmed by Mimotique following inspection. Customer dissatisfaction with colour, texture, finish or personal preference does not constitute a manufacturing defect. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exception due to customer's refusal to clear Customs:
If a customer chooses not to clear the items through customs, the order will not be eligible for a refund. Our commitment is to ensure that the products are shipped promptly and securely to the destination country.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved or declined. Refunds are approved only where inspection confirms a manufacturing defect, damage prior to shipment, or that an incorrect item was supplied. Damage to external packaging during transit does not automatically qualify an order for a refund where the product itself remains unaffected. If approved, refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.